Terms of sale

Last updated : 17th of November, 2025

I. Scope of the Terms

The website www.yesagain.com (the “Site”) is published by YesAgain, a French simplified joint‑stock company with share capital of €50,000.00, whose registered office is located at 14 chemin du chapitre, 31100 Toulouse, France. YesAgain SAS registered with the Toulouse Trade and Companies Register under number 919345207 and identified for VAT purposes under number FR04919345207.

The Site offers retail sales of refurbished electronic products intended exclusively for private individuals for personal use (the “Customer”). By placing an order, the Customer certifies that he or she is acting as the final consumer and not purchasing the products for resale or other professional purposes.

These Terms govern all orders and sales of products and services (the “Products”) placed via the Site between YesAgain and the Customer. Any order implies the Customer’s prior, unreserved acceptance of the Terms.

YesAgain reserves the right to adapt or modify the Terms at any time. The version in force at the time the order is placed, and published on the Site, will apply to the sale.

II. Website information and accessibility

The Site is accessible to anyone with an Internet connection, in principle 24 hours a day, 7 days a week, except during planned or unplanned interruptions for maintenance, security or force majeure. YesAgain will not be liable for the unavailability of the Site for any reason.

YesAgain does not guarantee that the Site will be free from anomalies, errors or bugs, nor that it will function without breakdown or interruption. YesAgain may freely decide on periods of unavailability of the Site or its content, without notice. YesAgain is not responsible for issues relating to data transmission, connectivity or network unavailability that could prevent access to the Site.

III. Registration on the Site

To place an order, the Customer must create a personal account (the “Account”) by filling out a registration form. The Account registration is validated by YesAgain after verification of the information provided. A confirmation email is sent to the Customer.

The Customer undertakes to provide accurate, complete and up‑to‑date information and guarantees that it is his or her own data. The Customer agrees to create only one Account. In case of error or fraud in the recipient’s details, YesAgain cannot be held responsible, notably if delivery cannot be carried out.

The Customer warrants that he or she is of legal age and has the legal capacity to enter into a contract. YesAgain reserves the right to delete an Account at any time, for any reason, especially for breach of these Terms or abuse of the Site.

IV. Products

1. General rules applicable to Products

The Products offered for sale on the Site are mainly refurbished electronic devices prepared by YesAgain. Each product page provides a description and specifications. This information is updated in real time; however, stock or display errors may occur, which the Customer acknowledges. YesAgain reserves the right to cancel an order if the Product is no longer available.

YesAgain takes great care in presenting and describing its Products to provide customers with the most accurate information. However, photographs and visuals are for guidance only: they are not contractual and may differ slightly from reality, in particular due to screen settings or lighting conditions.

The Customer may receive an item that was previously returned by another customer. YesAgain only accepts returns of intact and unused Products; they are thoroughly checked before being returned to stock.

2. Customized products or specific services

YesAgain currently does not offer bespoke customization of Products. If a customization service were to be offered, it would not permit any text or visual that is unlawful or infringes third‑party rights (trademarks, copyrights, personal rights). YesAgain reserves the right to refuse any customization request that does not comply with these criteria and would reimburse the entire order.

3. Pre‑ordered Products or special offers

Some Products may be available for pre‑order. Availability and shipping times are indicated on the product page. The Customer will be informed by email when the Product is ready for shipment. In case of significant delay beyond the announced date, the Customer may cancel the order and will receive a full refund within fourteen (14) days.

Promotional sales, archive sales or clearance events may be organized from time to time. These offers are available in limited quantities and are not replenished.

V. Orders

Orders placed through the Site must follow the procedure put in place by YesAgain, which comprises successive steps leading to order validation.

The Customer may select as many Products as desired, within a reasonable quantity corresponding to consumer use. Selected products are grouped in a basket (the “Basket”), which summarizes the items and their prices. The Customer may modify the Basket before confirming the order. Final validation of the order indicates acceptance of the Terms, the Products and their price.

A confirmation email summarizing the order (Product(s), price, availability, quantity, etc.) is sent to the Customer. The Customer accepts the use of email for order confirmation and for sending the invoice, available in the “my account” section.

VI. Refusal to process an order

YesAgain reserves the right to withdraw any Product displayed on the Site at any time and to replace or modify any content appearing there. Despite YesAgain’s best efforts to meet customers’ expectations, YesAgain may refuse to process an order after sending the confirmation email, notably in case of stock shortage, payment issue, suspected fraud or abusive use of the Site.

YesAgain shall not be liable for withdrawing a Product, modifying Site content or refusing to process an order for the reasons above.

Any use of the Site for professional purposes, in particular for purchasing products with a view to reselling them, is prohibited. YesAgain reserves the right to refuse an order if the quantity of Products ordered clearly exceeds the needs of a consumer or if there is suspicion of resale.

VII. Prices and payment terms

Product prices are indicated in euros including all French taxes, excluding customs duties and other taxes. Prices in local currency may be offered for certain countries. Customs duties and other taxes must be paid by the Customer directly to the carrier.

YesAgain reserves the right to modify prices at any time, but Products will be billed based on the rates in effect at the time the order is registered, subject to availability.

Products must be paid for in full at the time of order. Payment may be made by credit card, secure payment platform, gift card or credit note issued by YesAgain. The Customer’s banking details are never transmitted to YesAgain; they are processed directly by the payment service providers. If payment is refused by the banking institutions, the order will be cancelled and YesAgain will inform the Customer by email.

Data recorded by the payment system constitutes proof of financial transactions. YesAgain gift cards and credit notes are valid for one year from the date of issue and can be used for one or more orders.

VIII. Delivery

Delivery means the transfer of physical possession of the Products to the Customer. Delivery may take place:

  • Collection: at a pick‑up point (parcel relay) when this service is offered.

  • Shipping: to the address specified by the Customer, which must be a residential or business address (excluding P.O. boxes and hotels).

Delivery costs and times are indicated to the Customer when the order is confirmed. YesAgain ships to the countries listed on the Site.

Delivery is handled by partner carriers — DHL and FedEx for international shipments, Chronopost and Colissimo for France.

Order processing: YesAgain commits to preparing orders within 2 business days.

Estimated delivery times are 1–3 working days for mainland France, United Kingdom, Western Europe, 3–5 days for eastern Europe, and 5–10 working days for the rest of the world from the date of order confirmation. During peak periods (sales and promotions), these timeframes may be extended.

When an order includes a pre‑ordered Product and available Products, they may be shipped separately at no additional cost to the Customer.

Delivery is provided by partner carriers (La Poste, Chronopost, Colissimo, DHL, UPS, etc.). Indicative delivery times are twelve (12) working days for mainland France and twenty (20) working days for international destinations, counted from the validation of the order. During busy periods (sales, promotions), these times may be extended.

Risk of loss or damage is transferred to the Customer when the package is handed over. The Customer must check the condition of the package upon receipt and immediately note any anomaly (open package, damaged or missing Product) on the delivery slip and inform YesAgain.

If the delivery deadline is exceeded, the Customer may request cancellation of the sale and a refund of the amounts paid within fourteen (14) days. YesAgain cannot be held responsible for consequences of delivery delays.

If delivery is impossible due to an incorrect address or the Customer’s failure to collect the package from a pick‑up point, no new shipment will be made and the order will be refunded, minus the shipping costs, upon receipt of the returned package.

IX. Right of withdrawal – Returns and refunds

1. Withdrawal period and conditions

In accordance with European legislation applicable to distance selling, consumer Customers have a withdrawal period of fourteen (14) days from receipt of their order to exercise their right of withdrawal without giving any reason. After this period, the sale is firm and final.

The right of withdrawal does not apply to customized Products, used, damaged or unsealed items, digital downloads, or services fully performed before the end of the withdrawal period.

Simply returning the product, or refusing to accept the parcel upon delivery, does not constitute a valid exercise of the right of withdrawal.

The right of withdrawal may be exercised by clearly notifying YesAgain of your decision using one of the following methods:
- Via our contact form: https://yesagain.com/pages/contact
- By postal mail: YesAgain – Returns, 10 rue Henri Turner, 31100 Toulouse, France
- By any means containing an unambiguous statement expressing your decision to withdraw (e.g., letter, email)
- By using the withdrawal form provided in the annex

Commercial Extension of the Return Period

Beyond the statutory 14-day withdrawal period, YesAgain offers an additional 16-day commercial extension, bringing the total return period to 30 days from the date the product is received.

This extended period allows the Customer to try the product and return it for a refund if it does not meet their expectations.

2. Return process

The Customer has fourteen (14) days from the date they communicate their decision to withdraw to return the Product.
Products must be returned in their original packaging, in perfect condition, complete (including all accessories, manuals, etc.), and accompanied by the order number.

The Customer is responsible for the following costs:
- the direct cost of returning the Product, unless otherwise specified by YesAgain,
- any additional delivery fees resulting from choosing a more expensive shipping method than the standard option offered at checkout.

The Product must be returned:
- in the same condition as received,
- unused and undamaged,
- fully functional,
- with all accessories,
- in its original packaging or an equivalent protective packaging.

The Customer must also:
- remove all personal data from the device,
- log out of and remove any linked accounts (e.g., iCloud, Microsoft account, passwords or unlock codes),
- deactivate any security or locking features (activation lock, EFI password, etc.).

Packaging, Transport and Risk

It is strongly recommended to use the original packaging, designed to protect fragile electronic devices.

If the original packaging is no longer available, the Customer may:
- request that YesAgain send a suitable replacement box, or
- use packaging offering an equivalent level of protection.

Minimum recommended protection:
- a thick, reinforced cardboard box,
- a generous amount of bubble wrap,
- corner and edge protection,
- the charger placed next to the device, never above or below it.

For particularly sensitive products (e.g., iMac), shipping without the original packaging may significantly increase the risk of damage.

If the packaging is insufficient, the carrier may refuse to accept the return parcel, and the package may be sent back to the sender.

The Customer is free to choose their preferred carrier and any optional insurance.
A tracked shipment is strongly recommended, and the tracking number should be provided to YesAgain.

All risks associated with return shipping (loss, theft, breakage) remain the responsibility of the Customer.

YesAgain may assist the Customer in arranging a safe and secure return if needed.

3. Refunds

Subject to the Product being returned in proper condition, YesAgain will refund the price of the Product and any standard delivery fees within fourteen (14) days from receipt of the return or proof of dispatch. Additional charges (express delivery, taxes and duties) are not refunded. Refunds are made using the same payment method as for the order or as a credit note.

In case of abusive or fraudulent behaviour regarding returns (repeated returns of worn or damaged products, unfounded claims), YesAgain reserves the right to deactivate the Customer’s Account and refuse any future orders.

X. Warranties – Limitation of liability

2. Commercial warranty

Your product isn’t working properly? We’ll take care of it!

All our refurbished products come with a minimum one-year commercial warranty.

If the product is still covered by the manufacturer’s original warranty at the time of purchase and a fault occurs, we may direct you to the nearest authorized service center. This often avoids having to return the product and can significantly speed up the repair or replacement process.

In the event of a malfunction or abnormal behavior, our team is available to assist you with diagnosis and troubleshooting. No product may be returned without prior authorization from YesAgain.

To report a fault, you can contact us via:

  • Contact page: https://yesagain.com/pages/contact
  • Live chat on yesagain.com
  • Postal mail: YesAgain – 14 chemin du Chapitre, 31100 Toulouse, France

We will first attempt to assist you remotely. If the issue cannot be resolved this way, we will send you a prepaid return label by email.

Return Shipping Costs
Under our commercial warranty, in the event of a hardware failure, all return shipping costs are fully covered by YesAgain.

Your product will be inspected and repaired in our technical workshop. If a repair is not possible, the product will be exchanged.

Packaging and Returning the Product
The product must be returned:

  • in its original packaging, or
  • in packaging that provides equivalent protection.

If you no longer have the original packaging, we can provide replacement packaging upon request. Devices such as iMacs, MacBooks and Mac Minis are particularly delicate and must be packaged with great care.

A simple cardboard box or envelope is not sufficient and will almost certainly lead to damage during transport.

Warranty Coverage and Exclusions
The one-year commercial warranty covers all hardware failures not caused by misuse.

The warranty does not cover:

  • issues related to the operating system or installed software,
  • normal wear of components (including battery and charger),
  • damage caused by shock, drops, accidents, or water exposure,
  • defects resulting from improper maintenance or non-compliant use,
  • damage caused by an unsuitable environment (unstable power supply, humidity, extreme temperatures, power surges, etc.),
  • repairs or interventions carried out by unauthorized persons.

Installing third-party software or modifying the system in ways that may cause malfunction is not covered by the warranty.

Warranty Seal
A warranty seal is affixed to the device screws.

Its removal, or any opening or modification of the product by the Customer or any unauthorized third party, immediately voids the commercial warranty.

2. Statutory legal warranties

Products sold by YesAgain benefit from the statutory warranty of conformity (Articles L. 217‑1 et seq. of the French Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code). The Customer has two (2) years from delivery to act under the warranty of conformity. In case of a proven lack of conformity or hidden defect, the Customer may request repair or replacement of the Product, or a refund if those solutions are impossible.

Products that have been modified, repaired or integrated by the Customer, or used contrary to their intended purpose, are not covered by these warranties.

Extract from the French Consumer Code (translated for informational purposes):

“Defects of conformity that appear within twenty-four months from the delivery of the goods, including goods with digital elements, are presumed, unless proven otherwise, to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the defect claimed.
For second-hand goods, this period is set at twelve months.”

“When the sales contract provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee applies to this digital content or service for the entire duration of supply. During this time, the consumer is only required to prove the existence of the defect affecting the digital content or service.”

“Under the legal guarantee of conformity, the seller must provide all necessary updates required to maintain the conformity of the goods.”

“The legal guarantee of conformity entitles the consumer to repair or replacement of the goods within 30 days of the request, free of charge and without major inconvenience.”

“If the product is repaired under the legal guarantee of conformity, the initial warranty period is extended by six months.”

“If the consumer requests repair but the seller imposes replacement, the legal guarantee is renewed for two years from the date of replacement.”

“The consumer may obtain a price reduction by keeping the goods, or terminate the contract and receive a full refund upon returning the goods, if:
1° the seller refuses to repair or replace the goods;
2° repair or replacement occurs after more than 30 days;
3° repair or replacement causes major inconvenience;
4° the defect persists despite an attempt to bring the goods into conformity.”

“The consumer is also entitled to an immediate price reduction or contract termination when the lack of conformity is so serious that these remedies are justified without having to request repair or replacement first.”

“The consumer cannot terminate the contract if the lack of conformity is minor.”

“Any period during which the goods are immobilised for repair or replacement suspends the warranty until delivery of the repaired goods.”

“The rights above result from Articles L.217-1 to L.217-32 of the French Consumer Code.”

“A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity may be liable for a civil fine of up to €300,000, or 10% of average annual turnover (Article L.241-5 of the French Consumer Code).”

“The consumer also benefits from the legal guarantee against hidden defects for a period of two years from the discovery of the defect (Articles 1641–1649 of the French Civil Code). This guarantee entitles the consumer to a price reduction if they keep the goods, or a full refund upon returning them.”

3. Extended warranty

In addition to the legal warranties and the commercial warranty, the Buyer may also subscribe to additional protection options at the time of purchase on the Platform.

These options include, in particular:
  • insurance covering accidental damage and theft,
  • an extended repair warranty offering a total coverage period of up to 2 years.
The terms, coverage levels, and pricing of these protection options vary depending on the Product and the selections made by the Buyer. The Buyer is invited to carefully review the applicable general and specific insurance conditions, which will be provided prior to any subscription and before completing the payment for the order.

4. Limitation of liability

YesAgain’s liability is limited to the amount of the order. YesAgain shall not be liable for indirect losses such as loss of revenue, profits, data, opportunities or any intangible damage. The Customer is solely responsible for configuring his or her computer equipment and protecting data against viruses or other malicious programs when using the Site.

XI. Retention of title and right of use

YesAgain retains ownership of the Products until full payment of the price (including taxes and charges). Products entrusted to YesAgain for repair or trade‑in and not claimed by the Customer within one (1) year from the date indicated for collection will be deemed abandoned, and YesAgain may dispose of them freely.

XII. Environmental commitments and identification numbers

In accordance with the European Environmental Code, YesAgain adheres to eco‑organisations for the management of waste electrical and electronic equipment (WEEE) and other regulated streams. Unique identification numbers (IDUs) certifying this adherence are available on request.

XIII. Partial invalidity

If any provision of these Terms is deemed invalid or unenforceable by a competent authority, the remaining provisions will remain in force.

XIV. No waiver

Failure by YesAgain to enforce any of the Customer’s obligations shall not be construed as a waiver of that right or preclude its later enforcement.

XV. Governing law – Jurisdiction – Mediation

These Terms are governed by French law. However, mandatory consumer protection provisions of the law of the country where the Customer habitually resides will continue to apply.

In case of a dispute relating to an order or the interpretation of these Terms, the Customer undertakes to seek an amicable solution by contacting customer service via our contact page. If no amicable agreement is reached within a reasonable period, the Customer may, free of charge :

If an amicable resolution is not reached, French courts will have jurisdiction, without prejudice to the possibility for a consumer to bring proceedings in the courts of his or her place of residence where permitted by law.

XVI. Sponsorship and charitable partnerships

YesAgain is committed to reducing electronic waste and supporting charitable causes. Partnerships may be formed with associations to fund circular economy projects, social inclusion or environmental protection initiatives. Certain products may be sold in support of these efforts, without conferring any tax deduction for the purchaser. Details of the supported associations and sponsorship activities are communicated on the Site and via YesAgain’s communications.

Annex 1: Model withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

To: YesAgain – Returns Department

I hereby notify you of my withdrawal from the contract for the sale of the following goods:

  • Order number: ……

  • Ordered on …… / received on ……

  • Customer name: ……

  • Customer address: ……

Date: ……

Signature of the Customer (only if this form is submitted on paper): ……