Warranty & quality
Every device carries a 24-month YesAgain warranty — double what most resellers offer — supported by our support team.
Hardware faults that aren't caused by accidental or liquid damage. If something fails, we repair, replace or refund.
Always. Every device is verified by IMEI/serial for authenticity, and checked to be free of iCloud/activation locks. The only parts that may not be Apple-original are the battery and charging accessories.
We only ship devices at 85% maximum capacity or above; many are higher. A brand-new battery upgrade is available at checkout on eligible models.
Returns & delivery
You have 14 days to return a device for a refund if it isn't right for you, provided it's in the condition it arrived.
Fast, tracked delivery across Europe. You'll get tracking by SMS and email as soon as your order ships.
We ship across Europe, with tracking on every order.
Yes, you'll receive tracking by SMS and email as soon as your order is dispatched.
Grading & condition
Excellent = near-flawless, Good = light wear, Fair = visible wear. All grades pass the same 489-measurement CRO™ process and carry the same warranty — the grade is cosmetic only.
Devices ship in clean YesAgain packaging with a compatible charging cable. Original retail boxes aren't guaranteed.
Yes — fully reset to factory settings and ready for you to sign in with your own Apple ID.
Payment & trade-in
Visa, Mastercard, Apple Pay, Google Pay, and buy-now-pay-later in instalments with Alma.
Yes — split your order into interest-free instalments at checkout with Alma.
Yes. We buy devices for instant cash through our sister service — get a quote at ibuyyourphone.com.
Still have a question?
Our support team is happy to help with anything we haven't covered here.
Contact us